Money Back Guarantee and Return Policy
This website is owned and operated by HC SUPPLEMENT SOLUTIONS LLC a corporation dully incorporated and existing under the laws of the State Delaware, U.S. with registration number 20240110390, having its registered office address at 838 Walker Road, Suite 21-2 (street), in the City of Dover, Zip Code 19904.
Our refund policy lasts 30 days. If 30 days have passed since you purchased, unfortunately we are unable to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition it was received in. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Standard Return Policy
You may return any unused, unopened product for any reason within thirty (30) days of receipt. To request a refund, simply contact us at
+1888-230-8330
or ([email protected])
within thirty (30) days of receipt of the product to notify us of your request for a refund. We will return your purchase price of the product, less any shipping and handling (if any) paid at the time of purchase. After we acknowledge your refund request, please mail the product back to:
HC Supplement Solutions
807 Airport Access Road
Traverse City, MI 49686
Return shipping fees are your responsibility. Products purchased directly from https://encer.store/ are only eligible for refunds. We will not accept refund requests for Encer products purchased from any other platform. Product returns after thirty days will not be accepted.
We will not accept refund requests under this guarantee for Encer products purchased from any other platform.
Refunds will be processed to the original form of payment within 30 days business days of receipt of your return, and it may take up to ten (10) business days for your bank to process and provide the funds. We are not responsible for any delays in your bank’s processing of return funds.
We endeavor to keep our customers happy and so we may ask you to fill out a questionnaire that provides feedback related to your use of the product. This questionnaire is optional. However, any feedback you can provide is much appreciated and will help us continually ensure that we are exceeding your expectations.
Money-Back Guarantee
We are committed to providing you with a premium and effective product to support your well-being. To ensure optimal results, we require that you allow at least twenty-one (21) days for the product to achieve its intended benefits.
As part of our commitment to ensuring customer satisfaction, we ask that you complete a Fatigue Tracker form upon purchase and an additional Fatigue Tracker form after twenty-one (21) days of product use. These submissions are necessary for us to process your refund request under this Money-Back Guarantee Policy.
If, after the twenty-one (21) day period, you are dissatisfied with the product despite proper use and documentation, we will refund your purchase price of the product, less any shipping and handling fees paid at the time of purchase.
Please note that we reserve the right to deny any refund requests under this Money-Back Guarantee Policy if we determine, at our sole discretion, that the policy is being abused or if the required Fatigue Tracker forms are not duly completed and submitted as specified.
Your satisfaction is important to us, and we are here to support you in your journey toward well-being
To request a refund, simply contact us at [email protected] within thirty (30) days of receipt of the product to notify us of your request for a refund under our money-back guarantee. After we acknowledge your refund request, please mail the product back to:
HC Supplement Solutions
807 Airport Access Road
Traverse City, MI 49686
Return shipping fees are your responsibility. This money-back guarantee is only eligible for products purchased directly from https://encer.store/
Defective Products
Notice of receipt of a damaged product must be made within ten (10) days of receipt. Simply contact us at [email protected] to notify us of a damaged product received. We may require that you submit the damaged product back to us (at our cost) or provide photographs of the damage. Once we acknowledge your request, we will process a replacement order at no cost to you. If the damage is not reported within ten (10) days of receipt, then the damaged product shall be deemed to have been accepted by you. We reserve the right to honor or deny replacement requests at our sole discretion that are not in conformance with this policy. Rest assured, we strive to make things right!
Sales items (if applicable)
Unfortunately, only regular priced items are refundable. We are sorry for any inconvenience this may cause
Exchanges (if applicable)
We only replace items that are damaged or defected. Please mail your items to the mailing address below.
ENCER ADDRESS
838 walker road, Dover City, Delaware 19904
SHIPPING ADDRESS
807 Airport Access Road Traverse City, MI 49686
To return your product, please mail your product to the address below:
807 Airport Access Road
Traverse City, MI 49686